This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit or use our website and services. It outlines the types of information we may collect, including details relating to your browsing activity, and describes how such information is processed in a lawful, fair, and transparent manner in accordance with applicable data protection laws.
The purpose of this Privacy Policy is to provide clarity and transparency regarding our data processing practices and to help you understand how your personal information is handled when you interact with our platform. It explains your rights in relation to your personal data, the safeguards we have in place to protect it, and the steps you may take to exercise those rights. Through this Policy, we aim to build and maintain your trust while ensuring compliance with relevant privacy and data protection legislation.
We are committed to safeguarding the privacy and personal data of our customers. We respect and uphold our customers’ rights regarding their personal information and regularly review our data protection practices to ensure ongoing security, accountability, and compliance with applicable laws.
By accessing or using this platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. Continued access to or use of the platform constitutes ongoing acceptance of these Terms. You are advised to review them carefully. If you do not agree to any part of these Terms and Conditions, you must not access or use this platform.
Definitions
Personal Data” / “Personal Information” means any information that identifies or can reasonably be used to identify an individual, either directly or indirectly, including but not limited to name, email address, phone number, identification number, online identifiers, location data, or payment details.
“Data Subject” / “User” / “Customer” means any identified or identifiable natural person whose Personal Data is collected and processed by us, including visitors to the website, registered users, and customers.
“Processing” means any operation or set of operations performed on Personal Data, whether automated or not, including collection, recording, organization, storage, alteration, retrieval, use, disclosure, transmission, dissemination, restriction, erasure, or destruction.
“Website” / “Platform” means our website, mobile application, or any other online platform operated by us through which eCommerce services are provided.
“Payment data/Information” means information necessary to process payments, such as card details or mobile money identifiers, which may be collected directly by us or processed securely by third-party payment service providers. We do not store full payment card details unless expressly stated.
“Cookies” means small text files placed on a User’s device when accessing the Website, used to enhance functionality, remember preferences, enable analytics, and improve user experience.
“Third Parties” means any person or entity other than the User and the Company, including service providers, partners, regulators, and law-enforcement agencies where disclosure is required by law.
“Consent” means any freely given, specific, informed, and unambiguous indication of the User’s agreement to the processing of their Personal Data.
“Legitimate Interests” means the lawful basis for processing Personal Data where such processing is necessary for the Company’s legitimate business purposes and does not override the fundamental rights and freedoms of the User.
“Data Protection Laws” means all applicable laws and regulations relating to the protection of Personal Data, including but not limited to the Data Protection Act 2019 of Kenya, the Personal Data Protection Act, 2022 of Tanzania, the General Data Protection Regulation (EU) 2016/679 (GDPR), and any applicable local or international regulations.
“Security Measures” means technical and organizational safeguards implemented by the Company to protect Personal Data against unauthorized access, loss, alteration, or disclosure.
“Retention Period” means the duration for which Personal Data is stored before being deleted or anonymized in accordance with legal, regulatory, or business requirements.
“We”, “our”, “us,” or “the Company” means Al Swahil Holdings Limited and includes its successors in title and assigns.
“you”, “your” and “yours” means you, the person accessing this Website, and placing the orders for the Goods or Services we display on it. Access through any other channel provided Al Swahil Holdings Limited will also bound you to these Terms and Conditions.
What are our guiding principles of data protection
We are committed to protecting the privacy, confidentiality, and security of personal data entrusted to us. Our data protection principles reflect our dedication to handling personal information lawfully, fairly, and transparently, while upholding the highest standards of integrity and accountability in all our operations. These principles include;
- Lawfulness, fairness, and transparency: we handle Personal data lawfully, fairly, transparently, and in a way that respects the data subject’s right to privacy.
- Data minimization: we only collect data that is adequate, relevant, and necessary for the intended purpose.
- Purpose limitation: we collect data for clear, specific, and lawful purposes and is not used for unrelated purposes. Information about family or private matters is collected only when justified.
- Accuracy: we keep Personal data accurate and up to date, and any incorrect data is corrected or deleted without delay.
- Storage limitation: we store data only for as long as necessary to achieve the purpose for which it was collected.
- Accountability: we are responsible for complying with these principles and must be able to demonstrate compliance.
- Integrity and confidentiality: we employ appropriate security measures to protect Personal Data against unauthorized access, misuse, loss, or damage.
What Data Do We Collect?
When you visit, create an account, or make a purchase through our platform, we collect certain personal information and non-personal information across several stages of your journey (account creation, ordering, payment, delivery, and customer support) to enable us to operate our business effectively, process transactions, deliver products and services, comply with legal obligations, and improve your experience. The information we collect may be provided directly by you, generated through your use of our platform, or obtained from third parties where permitted by law. The Personal Information we collect may include but not limited to the following;
- Your Identification Data. These include; Full name, Email address, Phone number, National ID.
- Contact & Delivery Information. These include; Delivery address (home, office, GPS/location pin), Billing address, Delivery instructions.
- Payment & Financial Data these include Payment method used (card, mobile money, bank transfer), Partial card details, Mobile money account number.
- Technical & Usage Data
- Business Customer (B2B) Data for butcheries, hotels, or restaurants ordering in bulk. These include; Business name, Contact person’s name, Business email and phone number, Tax PIN / VAT number, Physical business address.
Why do we collect data?
- Because you have consented to us collecting the data; without consent we do not collect.
- As a legal obligation
- For legitimate interests of the Company
- to identify our customers
- For payment purposes
- For delivery purposes
- To identify our customers’ interests and improve user experience
COOKIES
What are cookies?
Cookies are small text files that a website stores on a user’s device (computer, phone, or tablet) when the user visits the site. They help the website remember information about the user and their interaction with the site.
We use cookies to;
- To enable core features such as logging in, shopping cart functionality, and secure access to parts of a website.
- To remember choices like language, region, or display settings.
- To collect information about how users interact with a website (e.g., pages visited, time spent), helping website owners improve performance and usability.
- To track browsing behavior and show relevant advertisements, sometimes across different websites.
We use the following cookies;
- Session cookies which allows our server to recognize you and your activities during a visit on our website. They track your navigation on our platform, and remembers items you have added to your shopping cart. Since they are sessional cookies, they are automatically deleted from your browser when you close it.
- Authentication cookies which are created after you login to our server allowing our server to identify you during multiple visits/access to our website without the need to re-enter login credentials.
- Performance/analytics cookies which anonymously track how visitors use our website to enable us improve user experience. They collect information such as which pages are viewed most often and how long users spend on each page to understand users’ interests and preferences.
Users may choose to disable or restrict cookies through their browser settings at any time for privacy purposes. Please note, however, that disabling cookies may affect the availability and functionality of certain features on the Website, limit personalization, or otherwise reduce the overall user experience. Some services, pages, or functionalities may not operate as intended without the use of cookies.
How do we store and protect the Data?
All personal data collected is securely stored on reputable cloud-based systems. We implement appropriate technical and organizational measures to protect such data against unauthorized access, loss, misuse, alteration, or disclosure. These measures include, but are not limited to, the use of strong and unique passwords, multi-factor authentication (MFA) for system access, regular software and security updates, and encryption of devices and files containing personal data.
We also perform regular data backups, both cloud-based and offline, to ensure data availability and integrity. Access to personal data is restricted to authorized personnel only and limited to what is necessary for legitimate business purposes. In addition, we remain vigilant against phishing and other cyber threats through staff awareness and security measures, and we endeavor to collect only data that is adequate, relevant, and necessary for the purposes for which it is processed.
How Do We Use the Data We Collect
- To fulfil our contractual obligations with our customers
- To provide you access to our website.
- To facilitate payments for orders and purchasers
- To deliver orders to our customers
- To send promotional material and advertisements to our consented users
- To anticipate user needs and preferences and try to meet them.
When Will We Share Your Data with Third Parties
- Order Fulfilment and Delivery: We may share your personal data (such as your name, phone number, delivery address, and order details) with third-party logistics providers or couriers to enable the safe and timely delivery of purchased items to you.
- Payment Processing: To process payments securely, we share relevant transaction and identification data with payment service providers, banks, card networks, and fraud prevention partners. These third parties process your data strictly for payment authorization, settlement, and fraud detection purposes.
- Regulatory, Legal, and Compliance Obligations: We may disclose your personal data to regulatory authorities, law enforcement agencies, public health authorities, or courts of law where required by law, regulation, court order, or where necessary to comply with food safety, consumer protection, tax, or public health obligations.
- Service Providers and Technology Partners: We may share personal data with trusted third-party service providers who support our operations, such as IT hosting and cloud service providers, Customer support, Data analytics and website performance tools, Email and SMS notification services. These providers process data only on our instructions and are contractually bound to maintain confidentiality and security.
- With Your Consent: We may share your personal data with third parties where you have expressly consented to such sharing, for example, for marketing partnerships or promotional offers. You may withdraw your consent at any time.
- Anonymized or Aggregated Data: We may share anonymized or aggregated data that does not identify you personally with third parties for business analytics, research, or market insights.
Data Transfers
We may transfer, store, or process personal data outside the country in which it was originally collected, including in jurisdictions where our service providers, affiliates, or technology infrastructure are located.
All cross-border transfers of personal data shall be conducted strictly in accordance with applicable data protection laws and regulations and where applicable, the EU General Data Protection Regulation (GDPR).
We shall ensure that such transfers are subject to appropriate safeguards to guarantee a level of protection that is equivalent to or not less than that required under the applicable data protection laws. These safeguards may include adequacy decisions, contractual protections, regulatory approvals, or other lawful transfer mechanisms recognized under applicable law.
How Long Do We Store the Data
We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected, including to provide our products and services, comply with legal, regulatory, tax, accounting, and reporting obligations, resolve disputes, and enforce our agreements.
The retention period for personal data is determined based on the nature of the data, the purpose for which it is processed, applicable legal requirements, and our legitimate business needs. Where personal data is no longer required for these purposes, it will be securely deleted, anonymized, or irreversibly destroyed in accordance with our data retention and disposal policies.
In certain circumstances, we may retain personal data for longer periods where required or permitted by law, or where it is reasonably necessary for the establishment, exercise, or defense of legal claims.
What are your rights as a User/Data Subject
As a user/data subject you have the following rights as it appertains the Personal Data in our possession.
- To be informed of the use to which your personal data is to be put.
- To access your personal data in our custody.
- To object to the processing of all or any part of your personal data.
- To correction of false or misleading data relating to you.
- To deletion of false or misleading data about you.
How Can You Contact Us About This Policy
If you have any questions, concerns, or requests regarding this Privacy Policy, our data protection practices, or the manner in which we process your personal data, you may contact us using the details set out below.
You may also use these contact details to exercise your rights under applicable data protection laws, including requests for access, correction, deletion, or restriction of processing of your personal data.
We will endeavor to respond to all legitimate requests within a reasonable timeframe and in accordance with applicable law.
Contact Details:
AL Swahil Holdings Limited
Email: info@alswahilmeat.com
Tel: +255 74094580
Address
2nd floor, Wing B,
Golden Jubilee Tower, Ohio Street
P.O Box 9104
Dar Es Salaam
